Privacy Policy

Information You Provide:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile photo, bio, and travel preferences you choose to share
• Trip Details: Travel dates, departure and destination cities, available baggage space
• Delivery Requests: Item descriptions, pickup and delivery locations, preferred dates
• Communications: Messages exchanged with other users through our platform
• Verification Data: Identity documents if you choose to verify your account

Information Collected Automatically:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, features used, time spent on the platform
• Location Data: General location based on IP address (we do not track precise GPS location without consent)
• Log Data: IP addresses, access times, and referring URLs

We use your information to:

• Provide Our Service: Connect travelers with senders, display trip listings, and facilitate communication
• Improve the Platform: Analyze usage patterns to enhance features and user experience
• Ensure Safety: Detect and prevent fraud, abuse, and violations of our terms
• Communicate: Send service updates, notifications about matches, and respond to inquiries
• Verify Identity: Confirm user identities to build trust within the community
• Legal Compliance: Meet legal obligations and respond to lawful requests

With Other Users:

• Your public profile information (name, photo, verification status)
• Trip details and delivery request information you post
• Messages you send through our platform
• Ratings and reviews you receive

With Third Parties:

• Service Providers: Companies that help us operate (hosting, analytics, email services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmitted between you and our servers is encrypted using SSL/TLS
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel can access user data
• Regular Audits: We regularly review our security practices
• Password Protection: Passwords are hashed and never stored in plain text

We use cookies and similar technologies to:

• Essential Cookies: Keep you logged in and remember your preferences
• Analytics Cookies: Understand how users interact with our platform
• Functionality Cookies: Remember your settings and personalize your experience

Managing Cookies:

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain processing of your personal information
• Withdrawal: Withdraw consent where processing is based on consent

Canadian Privacy Rights (PIPEDA):

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access and correct your personal information.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

Retention Periods:

• Account Data: Retained while your account is active and for 2 years after deletion
• Trip/Request History: Retained for 3 years for safety and dispute resolution
• Messages: Retained for 1 year after the last activity
• Log Data: Retained for 90 days

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Our platform may use or integrate with the following third-party services:

• Authentication: Google Sign-In, Facebook Login for account creation
• Analytics: Google Analytics to understand platform usage
• Hosting: Cloud service providers for data storage
• Communication: Email service providers for notifications

These third parties have their own privacy policies governing the use of your information. We encourage you to review their policies.

As a platform serving users traveling between Canada and other countries, your information may be transferred to and processed in countries other than your own.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions where applicable
• Other lawful transfer mechanisms

By using our platform, you consent to the transfer of your information to Canada and other countries where we operate.

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe we have collected information from a minor, please contact us immediately at privacy@trust-xe.com. We will take steps to delete the information as soon as possible.

We may update this Privacy Policy from time to time. When we make significant changes:

• We will update the "Last updated" date at the top of this policy
• We will notify you via email or through a notice on our platform
• We may ask you to review and accept the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 days.