Privacy Policy

At Trust-xe, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, share, and protect your information when you use our marketplace platform.

By using Trust-xe, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our platform.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information You Provide

• Account information: name, email address, password, and profile details
• Transaction details: product descriptions, prices, delivery information, and payment-related data
• Communications: messages between buyers and sellers, support requests, and feedback

Information Collected Automatically

• Device and browser information: IP address, browser type, operating system
• Usage data: pages visited, features used, time spent on platform
• Cookies and similar technologies for authentication, preferences, and analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our marketplace platform and services
• Processing transactions and facilitating connections with payment and escrow partners
• Communicating with you about your account, transactions, and platform updates
• Preventing fraud, ensuring security, and enforcing our terms of service
• Improving our platform through analytics and user feedback
• Complying with legal obligations and responding to legal requests

3. Information Sharing and Disclosure

We share your information only in the following circumstances:

• With transaction partners: Sharing necessary information with the other party in your transactions (buyer or seller)
• With service providers: Stripe for payment processing, escrow partners, email services, and hosting providers who help us operate the platform
• For legal compliance: When required by law, court order, or government regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. Payment information is handled by our PCI-compliant payment processor, Stripe.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, authenticate your sessions, and analyze platform usage.

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of certain features on our platform.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Data portability: Receive your data in a structured, commonly used format
• Opt-out: Unsubscribe from marketing communications at any time

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be retained for longer periods as required by financial regulations and tax laws.

8. Third-Party Services

Our platform integrates with third-party services, including Stripe for payments and licensed escrow providers. These services have their own privacy policies governing how they handle your information.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before providing your information.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notification. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the support section of our platform or via email at the address provided on our website.