By accessing and using Trust-xe ("the Platform", "we", "us", or "our"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.
These terms apply to all users of the platform, including buyers, sellers, and anyone who accesses our marketplace services.
Trust-xe is a secure online marketplace that connects buyers and sellers for the safe exchange of goods and services. We facilitate transactions through partnerships with licensed third-party escrow service providers.
Our platform provides a marketplace infrastructure where buyers and sellers can create, manage, and complete transactions securely. Payment processing and escrow services are provided by our trusted third-party partners, including Stripe and licensed escrow providers.
Trust-xe is not a financial institution, money transmitter, or escrow service provider. We are a marketplace platform that partners with licensed providers to offer secure payment protection to our users.
To use our platform, you must create an account and provide accurate, complete information. You are responsible for:
Buyers and sellers use our platform to facilitate secure transactions. When you create a transaction, you agree to complete it in good faith and according to the terms agreed upon with the other party.
Sellers must accurately describe their products or services, provide proof of delivery when required, and fulfill all obligations as agreed. Buyers must review transactions carefully, make payment when accepting a transaction, and confirm receipt only when satisfied with the delivery.
Both parties agree to provide truthful information, communicate in good faith, and use our dispute resolution process if issues arise.
Payment processing and escrow services are provided by our third-party partners, including Stripe for payment processing and licensed escrow service providers for holding funds. When you make a payment, funds are held securely by our escrow partners until the transaction is completed according to the agreed terms.
By using our platform, you agree to the terms and conditions of our payment and escrow service providers. Trust-xe is not responsible for the operation of escrow services, though we partner with reputable, licensed providers to ensure your protection.
Trust-xe charges service fees for facilitating transactions on our marketplace. These fees are clearly displayed before you complete any transaction. Additional fees may be charged by our payment processing partners.
All fees are non-refundable except as required by law or as specified in our refund policy. We reserve the right to modify our fee structure with reasonable notice to users.
You may not use our platform for:
If a dispute arises between a buyer and seller, both parties agree to first attempt to resolve it through direct communication. If resolution cannot be reached, either party may request mediation through our dispute resolution process.
Trust-xe reserves the right to make final determinations on disputes when necessary, including holding or releasing funds held in escrow by our partners. Our decisions are made in good faith based on available evidence.
Trust-xe provides a marketplace platform and facilitates connections with escrow service providers. We are not responsible for the quality, safety, legality, or accuracy of items listed, the ability of sellers to complete sales, or the ability of buyers to complete purchases.
To the maximum extent permitted by law, Trust-xe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the platform.
We reserve the right to suspend or terminate your account at any time for violation of these terms, suspicious activity, or any other reason we deem necessary to protect our platform and users. You may also close your account at any time, subject to completion of any pending transactions.
We may modify these Terms of Service at any time. We will notify users of material changes via email or platform notification. Your continued use of the platform after changes are posted constitutes acceptance of the modified terms.
If you have questions about these Terms of Service, please contact us through the support section of our platform or via email at the address provided on our website.